Privacy Policy

If you are reading this policy, it means you have visited our website. We provide you with this information to inform you about how we handle your personal data when you browse our website or interact with us through it – for example, writing to us or subscribing to our newsletter. In all these cases, and many others, we process some of your personal data. We do this in compliance with EU Regulation 679/2016 (GDPR) and in accordance with the Privacy Code as amended by Legislative Decree 101/2018.

Who is the Data Controller?
The Data Controller for the data collected through this site is Caravantours Società Cooperativawith its registered office at Via Basinio Parmense 19, Rimini - 47923 (RN), Italy, VAT No. IT04707660405, (hereinafter also referred to as the “Controller”). You can contact the Controller at the following e-mail address: [email protected].

Why do we process your data and when do we collect it?
BROWSING DATA
During their normal operation, the computer systems and software procedures responsible for the operation of this site acquire some personal data whose transmission is implicit in the use of Internet communication protocols. This category of data includes IP addresses and/or domain names of the computers and terminal equipment used by any users, the URI/URL (Uniform Resource Identifier/Locator) addresses of the requested resources, the time of such request, the method used to submit any given request to the server, the returned file size, a numerical code relating to the server response status (successful, error, etc.) and other parameters related to the user's operating system and computer environment.
Can we do this without your explicit consent? Yes, as this data is necessary for Internet communication and enables you to use the site (art. 6, letter f, GDPR).
How long do we keep this data? Browsing data is not retained for more than seven days (except in the case of criminal investigations by judicial authorities).

COOKIE DATA
As Data Controllers, when you browse our site, we collect some of your data to analyse and process information, determine your preferences and evaluate your browsing experiences. To carry out this activity, we use technologies such as cookies (our own or third-party).
Can we do this without your explicit consent? Partially yes. Data collection through the use of technical cookies, which are crucial to ensure the functionality and security of our site, is based on our “legitimate interest” (art. 6, letter f, GDPR). The collection of personal data through the use of non-essential cookies, both our own and third-party, may occur only with your explicit consent (art. 6, letter a, GDPR). We notify you of this via a specific banner popping up at the bottom of the page when you enter our site for the first time. This banner allows you to choose which cookies to install. For more information on what cookies are, their function, etc., please read our cookie policy.
How long do we keep this data? The retention time of this data is specified in the cookie policy .

INFORMATION/CATALOG REQUEST AREA AND REGISTRATION REQUEST TO THE RESERVED AREA
When you contact us through the form on our site, we will process some of your personal data, including your e-mail address and phone number, or those of your “representative” at the agency you want us to send our catalog. In the “notes” section, users can voluntarily send us any personal data, including those of a third-party; for this reason, we ask you not to send us any personal data, including sensitive ones, unless strictly necessary to fulfill your request.
Can we do this without your explicit consent? Yes, because we are responding to your request (art. 6, letter b, GDPR).
How long do we keep this data? This data will be kept only for the time needed to fulfill your request.

NEWSLETTER
On our site It is also possible to subscribe to our newsletter. In this specific case, we will process your name, surname and e-mail address.
Can we do this without your explicit consent? No. To subscribe you to our mailing list we must receive your consent through an active opt-in (art. 6, letter a). Specifically, you’ll be asked  to tick a designated checkbox.
How long do we keep this data? This data will be kept for 120 months from our last interaction with you. However, you can request the deletion of your data at any time, and we will do it immediately.

How do we process your data?
Your personal data shall be processed using tools and procedures that ensure maximum security and confidentiality. These could be automated, via our website or other electronic means (i.e., internal management systems), or manual, with paper supports. In addition to the Controller, in some specific instances and where required by law, employees involved in the management of this website (administrative and/or sales staff, system administrators, etc.) or other external parties (such as third-party service and/or hosting providers, IT companies, communication and/or data entry agencies) may have access to the data. You can request a full list of our data processors by contacting us at [email protected].

Where is your data?
The processing of your personal data is carried out on European soil. To comply with the Regulation's requirements, we rely on partners that allow us to keep the data within the European Union. However, through the installation of cookies, your browsing data (IP address) may be transferred outside the European Union, especially to the United States (by way of example but not limited to, Google).

Who can access your data?
Your data may be made accessible to the Controller's employees and collaborators in their capacity as data processors and/or system administrators and/or third parties (i.e., professional firms, consultants, software houses providing management tools, etc.) who perform activities on our behalf, in their capacity as external data processors. Your data will never be disclosed.

What are your rights?
As a data subject, the law in force grants you specific rights. As an example, in the cases provided for, you can request the access to your personal data, their deletion, their modification or the limitation of their processing (for a complete overview of your rights, see Articles 15 and following of the EU Regulation). To exercise your rights, you can write or call us via the contacts at the beginning of this information notice.

Right to complain
If you believe that your data protection rights have been breached in any way, you may file a complaint with the national Data Protection Authority, as outlined in Article 77 of the GDPR, by following the procedure described on the website www.garanteprivacy.it. You can find the complaint form at the following page https://www.garanteprivacy.it/home/docweb/-/docweb-display/docweb/4535524.

Protection of minors' privacy
This website is addressed to a general audience; however, its services are intended for users aged 18 and more. We do not request, collect, use or disclose online any data provided to us by individuals under 18 years of age. In case we learn that we have collected personal data from a minor, we will delete it immediately.